MANAGEMENT SERVICES
MANAGING HOTELS WHILE ELEVATING EXPERIENCES
With over three decades of industry expertise, Ghoman Hotels and Resorts brings a wealth of knowledge and insight to every property we manage. Our hospitality management services are built on a foundation of proven experience, operational excellence, and a deep understanding of the evolving hotel landscape. Whether working with renowned hotel brands or unique boutique properties, we tailor our strategies to elevate guest experiences, maximize efficiency, and drive long-term success.
We’ve cultivated strategic relationships with more than a dozen major hotel companies, allowing us to seamlessly adapt our services across a wide range of property types and markets. This flexibility enables us to integrate brand standards while maintaining the distinct character of each location. Our goal is to unlock each property’s full potential while preserving its unique identity.
Our comprehensive management approach includes daily operations oversight, robust security protocols, and advanced revenue management practices. We ensure smooth and efficient functioning of every department, from front desk to housekeeping, while maintaining the highest standards of safety and guest satisfaction. Our experienced teams use real-time data and analytics to make informed decisions that improve profitability and performance.
Beyond operations, we provide focused expertise in food and beverage management, sales and marketing, and staff development. By combining strategic marketing initiatives with exceptional service delivery, we consistently increase visibility, attract new guests, and build lasting loyalty. At Ghoman Hotels and Resorts, we don’t just manage hotels—we create destinations where guests feel at home and businesses thrive.
MANAGING HOTELS WHILE ELEVATING EXPERIENCES
With over three decades of industry expertise, Ghoman Hotels and Resorts brings a wealth of knowledge and insight to every property we manage. Our hospitality management services are built on a foundation of proven experience, operational excellence, and a deep understanding of the evolving hotel landscape. Whether working with renowned hotel brands or unique boutique properties, we tailor our strategies to elevate guest experiences, maximize efficiency, and drive long-term success.
We’ve cultivated strategic relationships with more than a dozen major hotel companies, allowing us to seamlessly adapt our services across a wide range of property types and markets. This flexibility enables us to integrate brand standards while maintaining the distinct character of each location. Our goal is to unlock each property’s full potential while preserving its unique identity.
Our comprehensive management approach includes daily operations oversight, robust security protocols, and advanced revenue management practices. We ensure smooth and efficient functioning of every department, from front desk to housekeeping, while maintaining the highest standards of safety and guest satisfaction. Our experienced teams use real-time data and analytics to make informed decisions that improve profitability and performance.
Beyond operations, we provide focused expertise in food and beverage management, sales and marketing, and staff development. By combining strategic marketing initiatives with exceptional service delivery, we consistently increase visibility, attract new guests, and build lasting loyalty. At Ghoman Hotels and Resorts, we don’t just manage hotels—we create destinations where guests feel at home and businesses thrive.
OPERATIONS
MAXIMIZE CUSTOMER EXPERIENCE WHILE MINIMIZING EXPENSES
Blue Ridge Hotel Partners takes a proactive approach on the performance of all our hotels which allows us to have our finger on the pulse when it comes to service scores, revenue optimization, cost controls, and facility management. We believe that the proven success of our properties comes from a balance of revenue enhancement, cost control and outstanding guest experience.
CUSTOMER SERVICE TRAINING | PAYROLL | FINANCIAL REPORTING | P&L | FACILITY MAINTENANCE
FOOD & BEVERAGE
From creative concept to daily execution, we provide comprehensive food and beverage management services for a wide range of hotels and resorts. Our approach combines the entrepreneurial spirit of an independent restaurateur with the structure and efficiency of seasoned operational management. We oversee every aspect of the food and beverage experience—from concept development and restaurant design to kitchen operations, bars, lounges, and convenience markets.
Our services include:
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New restaurant concept development
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Menu innovation and culinary direction
-
Staff training and mentoring
-
Operational analysis and performance optimization
-
Labor and inventory control strategies
-
Purchasing and supplier management
-
Digital marketing and promotional initiatives
With a focus on both guest satisfaction and bottom-line performance, our team delivers tailored F&B solutions that drive revenue, improve efficiency, and elevate the overall guest experience.
OPERATIONS
MAXIMIZE CUSTOMER EXPERIENCE WHILE MINIMIZING EXPENSES
Blue Ridge Hotel Partners takes a proactive approach on the performance of all our hotels which allows us to have our finger on the pulse when it comes to service scores, revenue optimization, cost controls, and facility management. We believe that the proven success of our properties comes from a balance of revenue enhancement, cost control and outstanding guest experience.
CUSTOMER SERVICE TRAINING | PAYROLL | FINANCIAL REPORTING | P&L | FACILITY MAINTENANCE
FOOD & BEVERAGE
From creative concept to daily execution, we provide comprehensive food and beverage management services for a wide range of hotels and resorts. Our approach combines the entrepreneurial spirit of an independent restaurateur with the structure and efficiency of seasoned operational management. We oversee every aspect of the food and beverage experience—from concept development and restaurant design to kitchen operations, bars, lounges, and convenience markets.
Our services include:
-
New restaurant concept development
-
Menu innovation and culinary direction
-
Staff training and mentoring
-
Operational analysis and performance optimization
-
Labor and inventory control strategies
-
Purchasing and supplier management
-
Digital marketing and promotional initiatives
With a focus on both guest satisfaction and bottom-line performance, our team delivers tailored F&B solutions that drive revenue, improve efficiency, and elevate the overall guest experience.
CONTACT GHOMAN HOTELS AND RESORTS
If you would like more information about investing or you have any other questions, feel free to contact us:
HOSPITALITY RECEIVERSHIP
We understand that the last resort for both lenders and borrowers in the receivership process. A very complex and dynamic situation for all parties. In the Hospitality world, it usually includes on going operations as well. As a receiver of hospitality products, we understand the importance of continuation of services for the operation and the least amount of distractions for the team on the ground.
With our experience, operating distressed assets, and receiverships we understand the balancing act it takes. From the initial asset inventory, reviewing asset condition, working with employees, vendors and franchises to the ultimate exit strategy for all parties, we get what it takes to make this stressful time less painful.
REVENUE MANAGEMENT
We have a very simple goal in which to measure success – RevPar Index Percentage Change. Our underlying Key to Success is Revenue Growth and we measure this directly against our competition. In our drive to increase revenue we consistently reach our weekly and monthly sales goals by implementing proven revenue management strategies. Our team analyzes market demand, historical trends, city-wide trends, and destination-specific trends to measure demand and properly forecast revenue potential.
SALES AND MARKETING
In the highly competitive hospitality environment, marketing takes on the most important role in the success of a hotel or restaurant.
All of our properties are supported by a highly motivated staff of graphic designers, social media specialists as well as sales and marketing specialists. This team of professionals work with hospitality general managers and directors of sales to create a sales focused plan for each individualized market.
OUR HOSPITALITY SALES & MARKETING SERVICES INCLUDE:
- Professional Creative Design Team
- Targeted Promotion and Advertising
- Ecommerce, Social & Internet Marketing
- Social Review Monitoring and Management
- Sales Office Management and Audits
- Professional Revenue Management
- Competitive Positioning
- Pre-opening Marketing
- Niche Marketing
- Hotel Banquet & Catering Sales and Promotion
- Maximization of Franchise Programs
LEARN ABOUT OUR FIVE KEYS TO SUCCESS
1. REVENUE
We measure revenue by RevPar Index % Growth and YOY growth. Success is only obtained if we out perform our competition. Our goals is to have exceptional market penetration.
2. COST CONTROL
Equally important is controlling our overall cost. We don’t judge this by any single purchase as it tends to be narrow minded.
3. ASSET IMPROVEMENT
Our firsthand measurement of success is determined by completing our PIP on time as scheduled. Brand Quality assurance is our ultimate measurement and expect to be at the top of the brand.
4. GUEST EXPERIENCE
Our guest must be happy! We desire to have each guest believe they received exceptional value and a wonderful experience. We measure this by brand metrics through GSS.
5. ASSOCIATE PARTNERS
Each associate is considered a partner and shares in the overall profitability. We constantly measure engagement with 5 critical questions.